O. Henry Middle School


Below are links to resources you may find useful:

Technical Support for the Austin ISD Community


  1. Call 512-414-9187; support is available weekdays from 7 a.m.–5 p.m. Or email us.

  2. Submit a parent support. The form is received by our help desk and will be assigned to one of our specialists, who will contact you.


  1. Take your assigned device to your campus during regular school hours. No at-home support will be provided at any time.

  2. Call 512-414-4357; support is available weekdays from 6:30 a.m.–5 p.m. Outside of that time, an automated phone system will create a voice help ticket.

  3. Submit a student support.

Note: Prior to submitting a help desk ticket or taking the assigned device to the campus technical support location, it is the student’s responsibility to back up any data, information or other files stored on the assigned device.


Affordable Connectivity Program for Free or Discounted Internet

 What is the Affordable Connectivity Program?

The Affordable Connectivity Program allows qualifying (income-based) households to choose the internet service provider of their choice and receive a significant discount to their internet bill (with current service packages in place, this is resulting in FREE internet).


Who is eligible?

Households who participate in free/reduced school meal programs are eligible to participate. If the entire school receives free meals, all households are eligible. The FCC estimates that 150,000 residents in Travis, Hays and Williamson counties are eligible but not enrolled. 


How can my students and families enroll?

Austin Free-Net is dedicated to assisting all eligible Austin ISD students and families in enrolling in the Affordable Connectivity Program and can provide individualized support throughout the entire process. There is no expiration date, but take advantage of this great opportunity and current funding is still available. Please refer to these flyers and reach out to Austin Free-Net with any questions.


About Austin Free-Net

Austin FreeAustin Free-Net is a 501(c)(3) non-profit organization that assists community members with technology resources and has been boots on the ground in Austin for over 28 years. Austin Free-Net specializes in basic digital inclusion and is a "one stop shop" for affordable devices, internet, training and support, especially focusing on marginalized communities including people of color, low income, veterans, seniors, immigrants and people experiencing homelessness, but their services are available to all. All public services are free and available in both English and Spanish.